Effective Date: 30/08/2025
Business Name: Duck in Heaven
Address: 303 Lawrence Hargrave Drive, Thirroul NSW 2515 Australia
Phone: (02) 4283 8734
Website: duckinheaven.com.au
Welcome to Duck in Heaven! By using our website or dining with us, you agree to these Terms & Conditions. If you do not agree, please do not use our website or make a booking.
“We”, “us”, “our” refers to Duck in Heaven.
“You”, “your” refers to the customer, diner or website user.
“Services” refers to dining, reservations, venues, website, online ordering, classes (e.g., gyoza-making), events and any other offering of Duck in Heaven.
Reservations made via our website, phone or in-person are subject to availability.
A booking deposit or minimum spend may apply for large groups or special events; this will be communicated at time of booking.
If you are unable to attend, please let us know within [Insert number] hours. Late cancellations or no-shows may incur a fee.
We reserve the right to refuse service, cancel a booking or ask any guest to leave for behaviour that disrupts other diners, staff or operations.
All prices displayed are in AUD and include GST unless otherwise stated.
We accept payments by cash, major credit/debit card and other methods as displayed in-venue or on our website.
For online ordering, payment is required at time of order unless otherwise specified.
We reserve the right to change menu items, pricing, availability and opening hours without notice.
For classes (e.g., our gyoza-making class) or special events, completion of booking may require payment or deposit.
Cancellations and refunds for classes/events are governed by the policy communicated at time of booking.
Online content (menus, images, descriptions) is for general information only and may change without notice.
All content on the website (text, graphics, logos, images, videos) is owned or licensed by Duck in Heaven.
You may view and download material for personal, non-commercial use only. You must not reproduce, copy, distribute, modify or publicly display our content without our prior written permission.
Use of our website must comply with all applicable laws. You must not use the site to upload or transmit illegal, offensive or infringing material.
Nothing in these terms excludes or limits your rights under the Australian Consumer Law (ACL), including consumer guarantees.
Where permitted by law, our liability for any claim — whether in contract, tort (including negligence) or otherwise — is limited to the amount paid by you for the relevant services.
We are not liable for indirect, special or consequential loss.
You may leave reviews or comments in designated areas of our website or social channels. By posting, you warrant that your content is lawful, accurate and doesn’t infringe third-party rights.
We reserve the right to remove or edit any user-generated content which we consider inappropriate, offensive or contrary to these terms.
We shall not be liable for any failure or delay in performance of our services caused by events outside our reasonable control, including but not limited to fire, flood, pandemic, supply disruptions or government restrictions.
We may cancel or modify bookings or services at our discretion (for example due to operational or safety reasons).
If we cancel a booking, we will notify you as soon as possible and will refund any pre-paid amounts.
If you wish to cancel or change your booking, please contact us with sufficient notice. Cancellation policies (including fees) will be those communicated at time of booking.
Your personal information is managed in accordance with our Privacy Policy (link on our site). By using our website or services, you consent to our collection and use of your personal data in line with that policy.
Our website uses cookies to improve user experience. You can adjust your browser settings to manage or disable cookies.
Our website may contain links to third-party sites or services. We do not endorse and are not responsible for the content, privacy practices or reliability of those sites.
Where we use third-party services (e.g., booking platforms, payment processors), you are also bound by their terms.
These terms are governed by the laws of New South Wales, Australia.
Any dispute arising out of or related to these terms or our services shall be subject to the exclusive jurisdiction of the courts of NSW.
We may update these terms from time to time. Updated versions will be posted to our website and will take effect immediately on posting.
Continued use of our website or booking/dining after changes constitutes your acceptance of the updated terms.
If you have any questions about these Terms & Conditions, you can contact us at:
Duck in Heaven
303 Lawrence Hargrave Drive, Thirroul NSW 2515
Phone: (02) 4283 8734
Email: [hello@duckinheaven.com.au]
